Shipping Policy
General Information
- Processing Time: Your order will be prepared for shipment within 1-2 business days.
- Shipping Carriers: We use UPS and USPS for reliable delivery.
- Free Shipping: Free shipping is offered for replacement items that were damaged during initial shipping.
Domestic Shipping
- Available Options: We offer Ground Advantage, UPS Ground, and Priority Mail. For eligible items like books and CDs, Media Mail is also an option.
- Delivery Times: Ground Advantage: 5-7 business days
- UPS Ground: 3-7 business days
- Priority Mail: 2-5 business days
International Shipping
- Countries Served: We ship worldwide, with the exception of specific countries listed in the exclusion list.
- Options and Times: First Class International: Up to one month
- Priority Mail International: 7-14 business days
- UPS International & UPS Expedited: 14-20 and 7-15 business days, respectively
Shipping Restrictions
- Item Limitations: We cannot ship human bone internationally or to Louisiana, Georgia, and Tennessee.
Returns and Exchanges
- Return Policy: Returns are accepted within 30 days of receipt, provided the item is unused and undamaged. Free returns for domestic orders.
- Exchanges: We provide shipping refunds for full returns but do not offer direct exchanges.
Additional Information
- Tracking: Available for Ground Advantage, UPS, and Priority Mail.
- Signature Requirements: Necessary for orders over $700.
- Insurance: Included for all Priority Mail orders.
Lost or Damaged Items
In the event that your item is misplaced or suffers damage during transit, we're here to help. Reach out promptly to our customer service team at info@tibetantreasures.com. We will start a claim process and provide you with a form to fill out. You can choose to have the items re-sent at no extra charge, if they are still in stock, or receive a full refund for your purchase.
