Is it secure to order from this site?

Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

Do you keep my personal information?

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

Do you sell or trade any of my information?

Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

When will my credit card be charged?

Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

Has my order been shipped?

You will receive an email confirmation once your order has been shipped! You can also log into your account at any point to check on the status of your items.

How do I track my order?

You can track your item with the tracking number provided in your email confirmation. You can also find this information when you log into your account.

I forgot my account password. How do I retrieve it?

If you forgot your password, you can reset it by clicking on 'Forgot Your Password?' on the customer login page.

What is your return, refund & exchange policy?

Returns, Refunds & Exchanges

Return policy
Within the first 60 days of your purchase, if you are dissatisfied with your items, you are eligible for a free return (includes shipping!)

Free returns are eligible for:

  • Domestic orders only (within the continental US).
  • Items that are unused and in the same condition it was originally received.
Free returns are NOT eligible for:
  • Gift cards
  • Downloads
  • Consecrated items
  • Clearance items
To begin your return, please contact one of our sales representatives at customerservice@tibetantreasures.com or 877-479-6129 for a postage-paid return label.

Refunds
Once your return is received and inspected, we will send you an email to notify that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days. If after 7 business days you have not yet seen a refund on your account, contact us at: customerservice@tibetantreasures.com for more information.

Exchanges
Exchanges may be made for items of the same value. If you wish to make an exchange for an item of greater value, you will be asked to pay the difference. Shipping is free for exchanges.

Why does my item look slightly different than in the picture?

Because the majority of our items are handmade in Nepal, there may be small discrepancies in the appearance of each item. If you are highly dissatisfied with your item, you may return it or exchange it for another item. Shipping is included in your return!

How do I navigate through the site?

There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

How can I get information about your company?

Information about our company is available on the About Us page.

How do I contact you?

Our contact information is provided on our Contact Page.

Where do I put a note about shipping at checkout?

Please put any notes you may have about your order in the NOTES field in your shopping cart.

How do I calculate shipping?

Shipping is calculated when you check out.