Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
You will receive an email confirmation once your order has been shipped! You can also log into your account at any point to check on the status of your items.
You can track your item with the tracking number provided in your email confirmation. You can also find this information when you log into your account.
If you forgot your password, you can reset it by clicking on 'Forgot Your Password?' on the customer login page.
Returns, Refunds & Exchanges
Within the first 60 days of your purchase, if you are dissatisfied with your items, you are eligible for a free return (includes shipping!)
Free returns are eligible for:
- Domestic orders only (within the continental US).
- Items that are unused and in the same condition it was originally received.
- Gift cards
- Consecrated items
- Clearance items
Once your return is received and inspected, we will send you an email to notify that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days. If after 7 business days you have not yet seen a refund on your account, contact us at: firstname.lastname@example.org for more information.
Exchanges may be made for items of the same value. If you wish to make an exchange for an item of greater value, you will be asked to pay the difference. Shipping is free for exchanges.
Because the majority of our items are handmade in Nepal, there may be small discrepancies in the appearance of each item. If you are highly dissatisfied with your item, you may return it or exchange it for another item. Shipping is included in your return!
There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
Information about our company is available on the About Us page.
Our contact information is provided on our Contact Page.
Please put any notes you may have about your order in the NOTES field in your shopping cart.
Shipping is calculated when you check out.