Shipping Policy

General Information

Processing Time: Your order will be prepared for shipment within 1-2 business days.
Shipping Carriers: We use UPS and USPS for reliable delivery.
Free Shipping: Free shipping is offered for replacement items that were damaged during initial shipping.

Domestic Shipping

Available Options: We offer Ground Advantage, UPS Ground, and Priority Mail. For eligible items like books and CDs, Media Mail is also an option.
Delivery Times: Ground Advantage: 5-7 business days
UPS Ground: 3-7 business days
Priority Mail: 2-5 business days

International Shipping

Countries Served: We ship worldwide, with the exception of specific countries listed in the exclusion list.
Options and Times: First Class International: Up to one month
Priority Mail International: 7-14 business days
UPS International & UPS Expedited: 14-20 and 7-15 business days, respectively

Shipping Restrictions

Item Limitations: We cannot ship human bone internationally or to Louisiana, Georgia, and Tennessee.

Returns and Exchanges

Return Policy: Returns are accepted within 30 days of receipt, provided the item is unused and undamaged. Free returns for domestic orders.
Exchanges: We provide shipping refunds for full returns but do not offer direct exchanges.

Additional Information

Tracking: Available for Ground Advantage, UPS, and Priority Mail.
Signature Requirements: Necessary for orders over $700.
Insurance: Included for all Priority Mail orders.

Lost or Damaged Items

In the event that your item is misplaced or suffers damage during transit, we're here to help. Reach out promptly to our customer service team at info@tibetantreasures.com. We will start a claim process and provide you with a form to fill out. You can choose to have the items re-sent at no extra charge, if they are still in stock, or receive a full refund for your purchase.

30-Day Free Return Policy

If you're not satisfied with your items within 30 days of delivery, you might qualify for a free return, including shipping!

Eligibility for Free Returns:

Only for domestic orders within the continental US.
Items should be unused and in the same condition received.
Applies to USPS shipments only.

Free Returns Don't Cover:

Gift cards
Digital downloads
Consecrated items
Clearance products
International shipments
UPS deliveries

How to Initiate a Return:

Reach out to our team at customerservice@tibetantreasures.com or call 877-479-6129. Share the reason for your return.
If approved, you'll get a USPS postage label via email from Tibetan Treasures.
Within a week, print the label, stick it on your securely packed return package.
After we get your return and confirm the items are unused and undamaged, we'll process your refund. This can take 5-7 business days. Generally, shipping costs are also refunded. Exceptions include partial returns or if the original shipping method was expedited.

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Light Chod Drum - 7.5"

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